It was my brother’s birthday today (Happy Birthday Justin!). Naturally, he wanted to buy an iPhone.
Although my Dad probably feels like my li’l bro is frivolous in his technological purchases, he does take time to research them. He went into the Telstra shop on two different occasions to ask the price of an iPhone outright. He also called Telstra to make sure his GSM SIM card would work in the iPhone 3G until he wanted to upgrade to a NextG SIM.
So, he gathered his money together and went to the Telstra shop, where they fetched an iPhone and faffed around for a while. They told us that it was taking a while because they couldn’t find the form that is required to sell an iPhone outright; apparently Telstra changed the website and the link to the form didn’t work anymore (reassuring for a telecommunications company don’t you think?).
We went to a movie (Burn After Reading, not nearly as funny as the trailer, don’t even bother) and came back about two and a half hours later. They still hadn’t found the form (surely it would only take one phone call and an email?!), so instead we asked for the price to be written down, which we would then take to JB Hifi for a price match. The price was $762.30. Not the $726 that Justin had been told on two separate occasions, which apparently is the staff price.
So, we went to JB Hifi, told the mobile phone girlie the story of Telstra’s incompetence and she happened to be on the phone to a manager who said Justin could have the phone for $726! They didn’t have to wait for a form, or spend time being snarky about Justin’s requests. They were friendly and just did it.
It’s not new news, but further evidence that JB Hifi is cool and Telstra bites.
So far the GSM SIM card isn’t working… not sure whose fault that is yet.
Happy Birthday Justin! and congrats on the iPhone
and I get the believe that, cell phone companys’ support and service sucks, most of the times, anywhere in the world ….
Don’t even bother to get me started with our Malaysian telcos, though I’d add it isn’t fair to generalize all telcos. There are also telcos whose support and service are good 😀
Hey I was thinking of buying an Iphone.
I wonder if JB Hi FI will ship to Old Mexico?
Hey dinu, it is sad that we are surprised by good service when we get it.
pelf, I haven’t had any trouble in my dealings with Virgin. They seem to be the most useful ones around here, although I have had to wait quite a while on the phone for them.
Gregory, heh, only if you have Telstra over there. The outright phones are locked to them here!
Hey Kristarella
I love the site. I also use the Thesis theme. What might it take to get some help for you?
Hey Miguel,
Do I need help? I’m going cuckoo, right? Dang, I knew it!
Heh, assuming you meant from me. You can always post on the forum and I will check it out (PM me on the forum if you really want to make sure I see it), or you can hire me if you want (use my contact form for that).